Delivery, Returns & Refunds

Last updated: 13 August 2026

Azoss delivers within the State of Qatar. International delivery is not currently available through azoss.qa.

Delivery charges

• QAR 200 or more: free standard delivery.
• Below QAR 200: QAR 15.
• Warehouse pickup: free.

The final delivery charge is shown before payment.

Delivery times

Doha orders are normally delivered within one business day after order and availability confirmation. Outer and remote areas may require one to two business days. Fridays, public holidays, peak periods, severe weather, access restrictions and specialist or unusually large orders may affect timing. We will contact you if a material delay or availability issue affects the order.

Warehouse pickup

Wait for the ready-for-pickup confirmation before visiting:

Azoss Warehouse
Industrial Area Road, Store No. H16
Doha, Qatar
Pickup telephone: +974 7082 0872

Cancellations and eligible returns

You may request cancellation before dispatch. For an eligible online consumer contract, a cancellation request may also be made within three calendar days of entering into the contract where the order has not been fully performed and the goods have not been used or benefited from, subject to applicable Qatar law.

As an additional Azoss service promise, eligible unused, unopened and non-perishable products may be requested for return within seven calendar days after delivery. Approval is required before any product is returned.

Damaged, defective or incorrect products

Inspect the order on delivery and contact us promptly if an item is damaged, defective, incorrect or does not match its stated specifications. Where verified, Azoss will provide the remedy required by applicable Qatar law, which may include replacement, refund or repair without charge.

Non-returnable change-of-mind products

• Food, beverages and perishable goods;
• Opened food, personal-care, hygiene or pet-care products;
• Opened chemicals, liquids, fragrances, hazardous materials or products with a broken safety seal;
• Custom or specially ordered products and clearly identified clearance/final-sale items;
• Products damaged through misuse, incorrect storage or failure to follow instructions.

These exclusions do not limit rights relating to defective, unsafe or incorrectly supplied products.

Refunds

Approved refunds are issued to the original payment method. Azoss normally processes an approved refund within five business days after the returned product is received and inspected; banks and payment providers may require additional time.

Request support

Email info@azoss.com or call +974 4431 4248 with your order number. Do not send or bring a return without approval.