Privacy Policy

Last updated: 13 August 2026

Azoss Trading and Cleaning W.L.L (“Azoss”) respects your privacy. This notice explains how personal data is handled when you use azoss.qa, contact us or place an order. We process personal data in accordance with applicable Qatar law, including Law No. 13 of 2016 concerning Personal Data Privacy Protection.

Information collected

• Contact and account information such as name, email, telephone, company and account details;
• Order, billing, delivery, return and customer-service information;
• Payment status and transaction references. Full card details are processed by payment providers rather than stored by Azoss;
• Technical and usage information such as IP address, browser, device, cookies, pages viewed, searches and referral source;
• Information submitted in enquiries, reviews, surveys and other communications.

How information is used

We use information to operate the store, process payments, fulfil and deliver orders, provide pickup, issue confirmations and invoices, manage returns, prevent fraud, answer enquiries, improve the website, comply with legal obligations and—where permitted or consented to—send relevant marketing.

Service providers

Information may be shared only as reasonably necessary with service providers supporting our operations, including Shopify, MyFatoorah, financial institutions, delivery providers, technology and analytics providers, and professional advisers. Information may also be disclosed where required by law or a competent authority. Azoss does not sell personal data.

Cookies and marketing

Essential cookies support cart, checkout, security and account functions. Analytics and marketing technologies may be used to understand performance and measure campaigns. You can unsubscribe from promotional email using the link in the message or by contacting us.

Retention, protection and international processing

Information is retained only as reasonably necessary for fulfilment, customer service, accounting, fraud prevention, legal compliance and dispute resolution. Appropriate organisational and technical safeguards are used. Some reputable ecommerce and technology providers may process information outside Qatar subject to appropriate safeguards.

Your requests

Subject to applicable law, you may request access to or correction of your personal data, ask about its use, withdraw consent where relevant, or request deletion where retention is not legally required. Identity verification may be required.

Contact

Email info@azoss.com, call +974 4431 4248, or write to Azoss Trading and Cleaning W.L.L, Building 44, Street 893, Zone 38, Al Sadd, P.O. Box 55728, Doha, Qatar.