Refund policy

Refund and return policy

Eligible unused, unopened and non-perishable products may be returned within 7 days of delivery. This policy does not reduce any mandatory consumer rights under Qatar law.

Defective, damaged, non-conforming or incorrect products will be refunded, replaced or repaired without charge, as applicable. Please report damaged or incorrect products promptly with the order number and clear photographs.

Change-of-mind returns are not accepted for food or perishables; opened hygiene or pet-care products; opened chemicals, fragrances, hazardous or safety-sealed products; custom or special orders; or products damaged through misuse or improper storage.

For an accepted change-of-mind return, the customer is responsible for returning the item unless Azoss Qatar agrees otherwise. Azoss Qatar pays the relevant return or replacement cost when the product is defective, damaged or incorrect.

After receiving and inspecting an approved return, Azoss Qatar processes the refund within 5 business days. The bank or payment provider may require additional time. Refunds are normally issued to the original payment method.

For assistance, contact info@azoss.com or +974 4431 4248.