Frequently Asked Questions

Ordering

Where does Azoss deliver?

We currently deliver within Qatar. Doha orders are normally delivered within one business day after confirmation; outer areas may require one to two business days.

How much is delivery?

Delivery is free for orders of QAR 200 or more. Orders below QAR 200 have a QAR 15 delivery charge. Warehouse pickup is free.

Can I collect my order?

Yes. Select pickup at checkout and wait for confirmation before visiting the Azoss Warehouse, Industrial Area Road, Store No. H16, Doha.

How can I pay?

The payment methods currently available are shown securely at checkout and processed through MyFatoorah.

Products and availability

How do I confirm availability?

Availability is confirmed after ordering. For urgent, specialist or bulk orders, contact customer service before purchase.

Can businesses request bulk prices?

Yes. Email info@azoss.com with the product, quantity, company and delivery location, or call +974 4431 4248.

Do chemical products include safety information?

Follow the product label and manufacturer instructions. Contact us if you require a technical or safety data sheet for a professional product.

Returns and support

What if my order is damaged or incorrect?

Contact us promptly with the order number, photos and details. Verified damaged, defective or incorrect products will be resolved in accordance with applicable Qatar law.

Can I return an unused product?

Eligible unused, unopened and non-perishable products may be requested for return within seven calendar days after delivery. Food, opened hygiene items, opened chemicals and other safety-sensitive products are normally excluded from change-of-mind returns.

How do I contact Azoss?

Email info@azoss.com or call +974 4431 4248.